Legal Information

Effective Date: January 1, 2026

Data Controller: pixelcraftworks, Skanderborgvej 100, 8000 Aarhus C, Danmark. Contact: [email protected]

1. Information We Collect

pixelcraftworks collects only the information necessary to execute the requested cloud software services. This includes:

• Contact information (name, email address, phone number) submitted via our contact form.
• Technical requirements and project specifications shared during consultation.
• Payment information processed through our Stripe integration (we do not store card details).
• Essential cookies required for site functionality (see Cookie Policy below).

2. Purpose of Data Processing

We process personal data for the following purposes:

• To respond to inquiries and provide cloud software development services.
• To execute contractual obligations for active projects.
• To comply with legal and regulatory requirements under Danmark and EU law.
• To maintain internal records for accounting and tax purposes.

3. Legal Basis for Processing

Our processing activities are based on: (a) performance of a contract (Article 6(1)(b) GDPR); (b) your explicit consent (Article 6(1)(a) GDPR); and (c) compliance with legal obligations (Article 6(1)(c) GDPR).

4. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for 24 months after project completion. Contact form submissions are retained for 12 months.

5. Your Rights

Under the GDPR, you have the right to: access your personal data, request rectification, request erasure ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise these rights, contact us at [email protected].

6. Data Security

pixelcraftworks implements appropriate technical and organizational measures to protect personal data, including encryption in transit (TLS 1.3), encryption at rest, access controls, and regular security audits.

7. Third-Party Processors

We share data only with: Stripe (payment processing), our cloud infrastructure providers (AWS/GCP/Azure), and email service providers. All processors are bound by Data Processing Agreements (DPAs) compliant with GDPR.

8. International Transfers

If data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Contact & Complaints

For privacy-related inquiries: [email protected]. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

Effective Date: January 1, 2026

Provider: pixelcraftworks, Skanderborgvej 100, 8000 Aarhus C, Danmark.

1. Acceptance of Terms

By engaging pixelcraftworks for cloud software services, you agree to these Terms of Service. If you do not agree, do not use our services.

2. Scope of Services

pixelcraftworks provides cloud software development, infrastructure setup, and related technical services as described in individual project proposals and service agreements. All deliverables are defined in the applicable Statement of Work (SOW).

3. Pricing & Payment

• All prices are quoted in EUR (€) unless otherwise specified.
• Payment terms: 50% upfront upon project initiation, 50% upon completion and delivery.
• Invoices are payable within 14 days of issuance.
• Late payments incur a 2% monthly interest charge.

4. Intellectual Property

Upon full payment, all custom code, configurations, and deliverables created specifically for the client are transferred to the client's ownership. pixelcraftworks retains ownership of pre-existing tools, libraries, and frameworks used in service delivery.

5. Confidentiality

Both parties agree to maintain strict confidentiality regarding proprietary information shared during the engagement. This obligation survives termination for a period of 36 months.

6. Limitation of Liability

pixelcraftworks' total liability shall not exceed the total fees paid by the client under the applicable service agreement. We shall not be liable for indirect, incidental, or consequential damages.

7. Service Level Agreement

pixelcraftworks commits to a 99.9% uptime guarantee for managed infrastructure. Scheduled maintenance windows are communicated 72 hours in advance. Service credits apply per the SLA schedule.

8. Termination

Either party may terminate with 30 days written notice. Upon termination, the client receives all work completed to date. Pre-paid fees for undelivered work are refunded within 14 business days.

9. Governing Law

These Terms are governed by the laws of Danmark. Disputes shall be resolved through the courts of Aarhus, Danmark.

Effective Date: January 1, 2026

Provider: pixelcraftworks, Skanderborgvej 100, 8000 Aarhus C, Danmark.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide essential site functionality and improve user experience.

2. Essential Cookies

We use strictly necessary cookies that enable core site functions:

• session_id: Maintains your session state during form submissions (duration: session).
• cookie_consent: Stores your cookie acceptance preference (duration: 12 months).
• csrf_token: Security token for form submissions (duration: session).

3. No Tracking or Analytics

pixelcraftworks does not use Google Analytics, Facebook Pixel, or any third-party tracking cookies. We do not sell or share your browsing data with advertisers.

4. Managing Cookies

You can manage or delete cookies through your browser settings. Disabling essential cookies may impair site functionality. Our cookie banner allows you to accept or decline non-essential cookies.

5. Changes to This Policy

We may update this Cookie Policy periodically. Changes are posted on this page with a revised effective date. Continued use of the site constitutes acceptance of the updated policy.

Effective Date: January 1, 2026

Provider: pixelcraftworks, Skanderborgvej 100, 8000 Aarhus C, Danmark.

1. General Refund Terms

pixelcraftworks offers refunds based on the following conditions:

• Full Refund: If work has not commenced, a full refund of any upfront payment will be issued within 14 business days.
• Partial Refund: If work is partially completed, the client is invoiced for work performed to date. Any excess pre-payment is refunded within 14 business days.
• No Refund: Completed deliverables that have been delivered and accepted by the client are non-refundable.

2. Service Dissatisfaction

If you are dissatisfied with delivered work, notify us in writing within 14 days of delivery. We will review the issue and, at our discretion, either remediate the work or issue a partial refund proportional to the undelivered value.

3. Subscription & Recurring Services

For ongoing managed services, cancellation requires 30 days notice. The current billing period is non-refundable, but no further charges will be incurred after the notice period.

4. Payment Method

Refunds are issued to the original payment method. Processing times depend on your financial institution (typically 5–10 business days).

5. Dispute Resolution

Before initiating a chargeback, please contact us at [email protected]. We are committed to resolving all disputes amicably and in accordance with EU consumer protection regulations.